Frequently Asked Questions
Everything you need to know about your custom kicks.
How long does it take to receive my custom sneakers?
Each pair is hand-painted or assembled to order. Our standard processing time is 2-3 weeks, followed by 3-5 business days for shipping depending on your location.
Is the paint durable and water-resistant?
Yes, we use professional-grade leather paints and finishers that are designed to be crack-resistant and waterproof. However, we recommend avoiding harsh scrubbing or machine washing.
Can I return my custom order if I change my mind?
Because each pair is uniquely created to your specifications, we do not accept returns or exchanges. Please double-check your shoe size before placing an order.
Do you provide the sneakers, or do I need to send mine in?
The price shown on our website includes the cost of a brand new, 100% authentic pair of sneakers sourced from authorized retailers.
Do you ship internationally?
Yes, we ship worldwide. International shipping rates and delivery times are calculated at checkout based on your specific country and customs regulations.
What happens if I order the wrong size?
We strongly advise trying on the specific model of sneaker at a local store before ordering, as custom sneakers cannot be returned due to sizing errors.